At ePrism, we help companies retain customers, gain deep marketing and customer insight, and align organization on customer-focused strategies. Throughout a CRM engagement we develop a customer relationship strategy and a detailed implementation plan
ePrism InfoTech can help you gather the critical information and build consistent, accurate and reliable customer information. Our CRM Strategy projects will assist an organization in identifying areas of high return, prioritize requirements, and develop a business transformation roadmap for moving forward coupled with our Data Warehouse & BI Solutions, you gain more value from your customer information which becomes the foundation for personalized, one-to-one interactions with your customers.
CRM Value Propositions @ ePrism
- Design and execution of targeted marketing campaigns to optimize marketing effectiveness
- Leverage comprehensive functionality with on demand simplicity
- Design and execution of specific customer campaigns, including customer acquisition, cross-selling
- Customize to leverage the business needs
- Central repository for key customer information
- Key report specifications for inbound/outbound requirements
- Measure the effectiveness of sales and marketing efforts
- Prediction of the probability of customer defection (churn analysis)
- Increase productivity and improve customer loyalty
We examine and understand the interdependence among the consumer, the company, and the extended value chain. Throughout a CRM Strategy engagement we develop a customer relationship strategy, implementation plan.
We use our project methodology and tailored tools to deliver the CRM values to our clients successfully. Our experienced CRM professionals can rapidly deploy solutions that encompass best-in-class strategy, business processes and change management-as well as robust technology from the leading providers. |
